Teamleader Focus click to call: 3 setups that work

Three ways to click to call from Teamleader Focus

	What you need	What it costs you	Good fit when
A VoIP integration from the Teamleader Marketplace	A phone provider with a Teamleader integration, such as Allocloud, Duocom, Voys, Xelion or Voxloud	A subscription with that provider	You want click to dial and incoming calls in your browser, and your provider is on Teamleader’s list (or you are ready to switch)
Teamleader’s own tel: links	An app on your computer that opens tel: links, set in Windows or macOS	Nothing extra	Your softphone or mobile listens to tel: and you only need to call
CallerPlugins buttons	Chrome and CallerPlugins for Teamleader Focus	Your own call costs. The buttons are free for 10 uses per tool per month, or 100 for your team with a confirmed company email	Your app needs callto: or sip:, you call with Teams on the web, or you want each click saved in Teamleader (Pro)

Sources, checked 27 October 2026: Teamleader: Integrations for VoIP telephony · Teamleader: How do I add a call in Teamleader Focus? · 3CX forum: callto: no longer working in the V20 Windows app

Set it up step by step

Start by adding CallerPlugins for Teamleader Focus to Chrome and confirming your work email. Then pick the setup that matches the phone your team calls with.

CallerPlugins call and message buttons next to a phone number in Teamleader Focus — The buttons next to a phone number in Teamleader Focus. Which buttons appear depends on the tools you switch on (Chrome Web Store screenshot).

With Teamleader’s own phone links (no extension)

Teamleader Focus shows the numbers on a contact or company as tel: links. A click hands the number to whichever app your computer uses for tel:.

In Windows 11, open Settings → Apps → Default apps, search for TEL and pick your calling app: Phone Link for your mobile, the 3CX app, Teams or your softphone. On a Mac, tel: links open FaceTime, which can pass the call to your iPhone once Calls from iPhone is on in FaceTime and Calls on Other Devices is on in the iPhone.
Open a contact or company in focus.teamleader.eu and click the phone number.
Chrome asks once whether Teamleader may open the app; tick “Always allow”. The app opens with the number.
If nothing happens, your app doesn’t listen to tel:. Use the button below with callto: or sip: instead.

With the softphone button (tel:, callto: or sip:)

Good when your softphone wants a different link type, or when tel: already goes to another app you want to keep.

In the CallerPlugins settings, switch on Softphone and pick the link type. Use tel: for Phone Link and the current 3CX app for Windows (V20), which no longer opens callto:. Use callto: for older apps that registered it. Use sip: with your provider’s SIP domain for a SIP softphone.
Not sure which one your app takes? In Windows Settings → Apps → Default apps, search for TEL, CALLTO and SIP: the app listed next to each one opens that link type.
In Button text, type the name of your phone, such as “3CX” or “Mobile”, so the team knows where the call goes.
Open a contact or company in Teamleader Focus and click the button next to the number. The extension sends the number with its country code, such as +32912345678.

With Microsoft Teams or Zoom Phone

Good when your company already calls with Teams Phone or Zoom Phone. Teams also works in a browser tab; Zoom Phone needs the Zoom Workplace desktop app.

Check that your account can call outside numbers: Teams needs Teams Phone with a calling plan, Operator Connect or Direct Routing; Zoom needs a Zoom Phone licence.
Switch on the Teams or Zoom Phone button in CallerPlugins. Teams opens on the web by default; switch on “Open the Teams app directly” for the desktop app.
Click the button next to a number in Teamleader. Teams or Zoom opens with the number filled in, and you press call.

More about the link types (tel:, callto:, sip:) is on the softphone page; the Teams settings are on the Microsoft Teams page.

What ends up in Teamleader Focus

A click on a tel: link or a CallerPlugins button doesn’t create anything in Teamleader by itself. To log it by hand, press the plus sign at the top right while the contact is open and choose Add call: Teamleader fills in that contact for you.
Pro: connect Teamleader Focus once in the dashboard, and every click on a button is saved as a completed call on the contact or company, with the tool and the time. If your account doesn’t allow calls through the API, the click is saved as a note instead. It records who clicked and when, not the call’s length or a recording.
Need incoming calls in your browser, or call data from the phone system itself? Check whether your provider has a VoIP integration in the Teamleader Marketplace.

How we wrote this guide

That Teamleader shows numbers as tel: links, and where the buttons appear, comes from our own Teamleader Focus account, read on 14 October 2026; contact and company lists get no buttons. The link each setting sends and how Pro saves a click come from the extension’s and server’s code. The VoIP integrations and the Add call steps come from Teamleader’s help centre, the 3CX fact from a 3CX staff answer in its forum, checked on the date below. We have not tested every softphone, and menu names in Windows and Teamleader can change.

Add CallerPlugins for Teamleader Focus to Chrome — free

Free: 10 uses per tool per month, or 100 for your team with a confirmed company email · Pro from €4.99 per user per tool · See pricing

Teamleader Focus click to call: questions

Does Teamleader Focus have click to call built in?

Not with a phone of its own. Numbers on contacts and companies are tel: links, so your computer’s calling app opens them. For click to dial and taking calls in your browser, Teamleader points to VoIP integrations from phone providers such as Voys, Xelion and Allocloud.

Why does clicking a number open the wrong app?

Windows sends tel: links to one app only. Open Settings → Apps → Default apps, search for TEL and pick the app you want. Or keep that app and use the softphone button with callto: or sip:, so each app gets its own button.

Does it work in the Teamleader mobile app?

No. CallerPlugins is a Chrome extension for focus.teamleader.eu on your computer, and it has no mobile app. On a phone, the Teamleader app and your phone’s own dialler handle calls.

What does it cost?

Teamleader’s tel: links are free. The CallerPlugins buttons are free for 10 uses per tool per month, or 100 for your team once you confirm a company email. Pro costs €4.99 per user per tool a month (excl. VAT), or less billed yearly, and saves each click in Teamleader. Your calls are billed by your own phone provider.