Viber CRM integration: open Viber from your CRM

What happens when you click

The number goes out in international format, such as +31201234567. A number without a country code gets the country code of other phone links on the page, or +31 if there are none.
Viber Desktop opens the chat with that number. The button is named “Call via Viber”, but it opens the chat first: press the call button there for a normal Viber call.
Templates: pick a message and CallerPlugins fills in fields such as the contact’s name and company. The button uses Viber’s chat link, which takes only the number, so the message is copied to your clipboard; paste it in the chat with Ctrl+V (Cmd+V on a Mac).
Chrome asks once whether the CRM site may open Viber. Tick “Always allow” so it won’t ask again.
Pro: the click is logged in your CRM, with the template you picked as a note, so your pipeline shows who contacted whom.

The exact link the button opens

For a Dutch contact with the number 020 123 4567, the button opens this link (taken from the extension’s code; the + is written as %2B).

Setting	Link sent	Usually answered by
Viber button	`viber://chat?number=%2B31201234567`	Viber Desktop on your computer, linked to the Viber app on your phone

Set it up in four steps

Install Viber Desktop from viber.com and link it to your phone: open Viber on your phone, tap More, tap the QR icon and scan the code on your computer.
Install CallerPlugins for your CRM and switch on Viber in the settings. Put it first if your team uses Viber more than the other apps.
Open a contact or deal in your CRM and click “Call via Viber” next to the number.
Chrome asks whether the site may open Viber. Tick “Always allow”, then call or type in the chat that Viber opened.

What you need

Viber Desktop on your computer, linked to Viber on your phone. Viber’s help centre says you need Viber installed and activated on your phone first, and the latest version of the phone app. Calls to people who aren’t on Viber need Viber Out credit or a plan (Viber Support, both checked 30 October 2026; links below).

Other ways to do this

Viber explains linking the desktop app in Set up Viber on your desktop and paid calls in Make a Viber Out call (both checked 30 October 2026). If most of your customers use WhatsApp, the WhatsApp button fills the template into the chat for you. To call ordinary phone numbers through your company’s phone line instead of Viber Out, use the softphone button with your own VoIP app or the Teams button.

Get the Viber button for your CRM

P Pipedrive H HubSpot T Teamleader Focus O Odoo

Viber: questions

Does the button start a Viber call right away?

No. The button uses Viber’s chat link, so it opens the chat with the contact in Viber Desktop and you press call there.

What if the contact isn’t on Viber?

If the contact isn’t on Viber, you can’t chat or make a free Viber call with them. To reach them, use Viber Out: in Viber Desktop, click your profile picture, choose Use Dial Pad and call the number. That needs Viber Out credit or a plan, and the person sees your Viber phone number.

Why is my message copied instead of typed in?

The button uses Viber’s chat link, which takes only the number. So CallerPlugins puts the filled-in template on your clipboard and Viber opens the chat; you paste it with Ctrl+V and press send. WhatsApp and Telegram links can carry the text, so there the message is filled in.

Does it save Viber chats in my CRM?

No. The conversation stays in Viber on your phone and computer. CallerPlugins doesn’t read or send Viber messages, and it doesn’t send bulk messages. With Pro, the click is logged in your CRM, with the template you picked as a note.

Is this the old Viber Dialer for Pipedrive?

Yes. CallerPlugins started in March 2026 as Viber Dialer, a Viber button for Pipedrive. Since version 2.0.0 (13 October 2026) Viber is one of eight tools in CallerPlugins for Pipedrive, and it also works in HubSpot, Teamleader and Odoo.

What does the Viber button cost?

The button is free for 10 uses per month, or 100 a month shared by your team once you confirm a company email. Pro is €4.99 per user per tool a month (excl. VAT), or less billed yearly. Viber calls between Viber users are part of Viber itself; Viber Out calls are paid to Viber.